Customer Support

Our products are highly customizable in terms of purity, size, shape, and quantity. For this reason, we do not display standard retail prices on our website. To obtain an accurate and competitive quote, please use the "Get A Quote" button on any product page with your detailed specifications. Standard stock status is indicated on each product page. However, because we specialize in custom manufacturing for advanced materials, we can produce most items even if they are not listed. Please submit your inquiry, and our team will confirm the production lead time and availability for your specific requirements.

To receive a quotation, please provide at least the product size, purity, and quantity in your inquiry. For the fastest and most accurate quote, also include the product model, form, and your target application (selected from the dropdown menu).

Yes. For custom specifications, large volumes, or special materials, use the "Get A Quote" feature or reach out directly to the sales team.

We provide samples for quality verification. Sample availability and cost depend on the specific material and quantity. Please contact us via the product page inquiry form with your sample request details. We will promptly provide information on sample feasibility, cost, and shipping.

You can download our latest digital catalog directly from the Product Brochures section of our website. To request a free printed catalog, please fill out the inquiry form or email us at sales@samaterials.com with your company mailing address.

SAM applies rigorous quality control procedures, including chemical composition analysis, mechanical testing, dimensional inspection, surface quality checks, and hardness testing.

SAM provides technical datasheets, material certification, product customization, and expert guidance for selecting materials for specific applications.

Promotions and discounts are occasionally listed on the homepage or product pages. You can also sign up for the SAM newsletter to receive updates on special offers.

You can request a custom quote through the product page or by contacting the sales team directly.

Shipping costs are calculated at checkout based on product weight, destination, and selected shipping method. Potential additional charges may include customs duties, taxes, or handling fees imposed by the destination country, which are the responsibility of the recipient.

Our products are packaged in custom-sized cartons based on material dimensions. Small items are secured in PP boxes, while larger ones are packed in wooden crates. We use proper cushioning and tailored packaging to ensure safe transport.

You can place an order directly through the product pages by selecting your desired item and quantity. You may also request a quote for bulk or customized products using the "Request a Quote" form.

SAM accepts secure payments via major credit cards, PayPal, wire transfer, and purchase orders (for approved customers).

After placing an order, you'll receive a confirmation email. For updates, you can contact the SAM support team with your order number.

Once your order ships, you will receive a tracking number via email. You can use that number to track your shipment through the carrier's website.

You may need to contact support for order history details.

Most in-stock items are processed and shipped within 7-14 days. For custom or bulk orders, processing time varies. An estimated timeline will be provided on your quote or order confirmation. You can always check the status in your account.

Orders can be modified or canceled if they haven’t yet been processed or shipped. Contact customer support as soon as possible to request changes.

Invoices and packing slips are included with your shipment. You can also request a digital copy by contacting the customer service team.

We sincerely apologize for any inconvenience. Please contact our sales team within 7 days of receipt at sales@samaterials.com with your order number, product details, and clear photos/videos of the issue. We will promptly investigate and provide a solution, which may include replacement, credit, or refund, in accordance with our warranty policy.